Refund and Returns Policy

1. General Policy

At coolright, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Items that are damaged, altered, or missing components will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

• We will issue a prepaid shipping label for defective or incorrect items.
• For all other returns, the customer is responsible for the return shipping cost.
• Ship the package within 7 days of receiving the return authorization.

3.3. Inspection and Refund

Once the returned item is received, our team will inspect it. If the return meets the eligibility criteria, we will process a refund to the original payment method within 5–10 business days. A confirmation email will be sent once the refund is completed.

4. Non‑Refundable Items

• Gift cards or store credit.
• Personalized or custom‑made products.
• Sale items marked as “final sale.”

5. Exchanges

Exchanges are handled as a return followed by a new purchase. Follow the return process outlined above and place a new order for the desired item.

6. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the returned package during transit, and complying with all instructions from our support team. Failure to meet these responsibilities may result in a delayed or denied refund.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: